Shipping policy

Shipping Policy

Order processing

Orders are processed within **1–3 business days** after payment is confirmed. Orders are not shipped or delivered on weekends or public holidays.

You will receive a confirmation email with tracking information once your order has shipped.

Delivery times

Estimated delivery time is **7–14 business days** after dispatch, depending on your location. These are estimates and not guaranteed; delays may occasionally occur due to carrier handling or customs.

Shipping costs

Shipping costs are calculated at checkout based on your destination and order. Any applicable cost is shown before you confirm your order.

Customs, duties and taxes

For deliveries outside the European Union, import duties or taxes may apply on arrival and are the responsibility of the recipient. We have no control over these charges.

Lost, delayed or damaged shipments

If your order has not arrived within the estimated timeframe, contact us at **support@thebodybasics.store** and we will help track it. If an item arrives damaged, contact us with a photo and your order number so we can arrange a replacement or refund.

Incorrect address

Please make sure your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer, though we will do our best to help.

Contact

For any shipping questions, email us at **support@thebodybasics.store**.