Refund policy
Returns & Refunds
Our policy lasts **14 days** from the date you receive your order. If 14 days have passed since delivery, we unfortunately cannot offer you a refund or exchange.
Right of withdrawal
In accordance with applicable EU and French consumer law, you have the right to withdraw from your purchase within **14 days** of receiving your order, without giving any reason. To exercise this right, contact us at **support@thebodybasics.store** and return the item.
Conditions for return
Because we sell beauty and personal care products, **hygiene rules apply**. To be eligible for a refund:
- The item must be **unused** and in the **same condition** that you received it.
- It must be in its **original packaging**, with the **manufacturer's seal intact**.
- For hygiene and safety reasons, products that have been **opened, used, or unsealed cannot be returned** once the protective seal has been broken — except where the product is defective, damaged, or not as described.
These hygiene exceptions are permitted under consumer law for sealed health and personal care goods that are unsuitable for return after opening.
Non-returnable items
The following cannot be returned:
- Opened or unsealed beauty and personal care products (for hygiene reasons)
- Gift cards
- Items returned more than 14 days after delivery
Proof of purchase
To complete your return, we require a **receipt or proof of purchase**. Please do not send your purchase back to the manufacturer.
Refunds
Once your return is received and inspected, we will send you an email to confirm that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within **14 days** of us receiving the returned goods.
Late or missing refunds
If you haven't received your refund yet:
1. Check your bank account again.
2. Contact your credit card company — it may take some time before your refund is officially posted.
3. Contact your bank, as there is often some processing time before a refund is posted.
If you've done all of this and still have not received your refund, please contact us at **support@thebodybasics.store**.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at **support@thebodybasics.store**.
Defective or damaged items
If the item you received is defective, damaged, or not as described, you are entitled to a full refund or replacement at no cost to you, including return shipping. Contact us at **support@thebodybasics.store** with your order number and a photo of the issue.
Return shipping
Except where the item is defective, damaged, or not as described:
- **Return shipping costs are your responsibility** and are non-refundable.
- If you receive a refund, the original cost of return shipping is not included.
Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.
How to start a return
To start a return, email us at **support@thebodybasics.store** with your order number. We will provide you with the return address and instructions.